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Sippig & eus

RETURNS & EXCHANGES POLICY

30 Day Guarantee

 

WE PROMISE, a!

 

We stand by the quality of our products and are so confident that you will LOVE them too, that we offer a 30-day satisfaction guarantee!

 

How can we be so confident? Our products are made with 100% pure Australian botanical ingredients that have been scientifically proven to be gentle, beneficial and safe to use on the skin! With no nasty chemicals or toxins, we know that you'll not only love our products, but will notice the difference in your skin and come back for more! 

 

We know how difficult it can be to not only trust a brand with your beauty needs, but also find the right product that works for you when buying online - especially if you have had a bad experience or bought a bad product in the past - so we wanted to make it that little bit easier for you to give us a try!

We know you’ll be alongside the countless customers that absolutely LOVE

The Salty Babe Co. products,

but if for some reason you are not, we've got you covered, girl!

 

If you are not completely satisfied with your purchase, send a quick email to hello@thesaltybabeco.com.au within 30 days from the date of purchase with a short explanation of why you want to return the product with your order number details. We'll get back to you with the next steps on starting the refund process.

Please note: 

- Refund will be provided via your original payment method, once product is returned
- Refunds are limited to
ONE product per order, and exclude postage costs
- Refunds are only available on your first order of a product (the first time you’ve ordered something new!)
- You must ship the product back to us
with tracking at your own cost.


Before making a decision on returning your product, we only ask one thing from you!

Please do your best to try our products as described for at least 4 weeks. This gives your skin a chance to adjust to using new products (which will happen anytime you make a product change) and for you to notice the true, clean, Salty Babe difference!
 

Some things to remember when trying our products:

- Using too many products on your skin when starting out with a new routine, (natural or not) has the potential to cause breakouts - even in people who don’t usually have problematic skin! So, if you are fairly new to a proper skincare regime, start simple with: cleanse, tone, moisturise. Slowly introduce the use of more advanced products, like serums, over a series of weeks. This will ensure you keep your skin clear while being on your way to a healthier, more comprehensive skin routine in the future!
 

Please note: Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We include the full list of ingredients on our website for each product, so please read these carefully before purchase, and if a product contains an ingredient known to cause a reaction for you, do not purchase the product. Various skin types and skin conditions may react differently to our products. Please read the full safety disclosure on our website before purchasing our products. You can read about it here: Disclaimers

Due to the nature of our products, we do not offer exchanges.

DAMAGED / INCORRECT GOODS

We take the utmost care when packaging your products to ensure they arrive safely in perfect condition, however we acknowledge sometimes you may find your products have become damaged during the delivery process, or you may of had a mix up with your order. Please inspect your order upon arrival and contact us immediately if the item is defective or damaged beyond use, or if you receive the wrong item, so that we can discuss your options to rectify. 

 

We require you to contact us within 48 hours of delivery with photos of your damaged/incorrect products, so we take the best course of action in rectifying your issue.

Any item viewed to of been subject to intentional damage or tampering will not be refunded and buyer will incur subsequent return shipping costs.

REFUNDS FOR FAULTY ITEMS

We want you to be satisfied with your purchase so if you find a product of ours is faulty, we’re really sorry! We will gladly exchange or refund your items (less postage costs). Please contact us via email at hello@thesaltybabeco.com.au with the details of the fault so we can investigate further and resolve your issue as promptly as possible. We will let you know the steps.

SHIPPING POLICY

Your order is processed and dispatched within 1-3 business days of placing your order and delivery expected 3-7 business days after dispatch, depending on location and postage supplier demand. In the rare event your order cannot be dispatched within 3 business days, we will contact you to let you know about the delay. 

We use Australia Post services however depending on availability may use other services from time to time. We encourage you to buy ahead of known busy periods to avoid any disappointment. Carrier delays are not the fault of The Salty Babe Co.

INTERNATIONAL SHIPPING: We use Australia Post when sending our products overseas. Currently we ship to New Zealand, United Kingdom and USA. Customs duty tax usually does not apply to orders for personal items when order total remains below a particular threshold set by customs for the corresponding country, however it is the buyers responsibility to familiarise themselves with the threshold for their country before placing an order and to make themselves aware of any customs duty tax

that may apply to their order.

 

As customs laws can change from time to time on short notice, rules may change to include limitations on importing some or all of the products we sell. 

The Salty Babe Co. accepts no responsibility for any hold ups, refusal of customs to allow our products into your country or any customs duty tax payable and are

all solely the responsibility of the purchaser. 

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