We know you’ll be alongside the countless customers that absolutely LOVE
The Salty Babe Co.

We Promise Babe

We stand by the quality of our products and are so confident that you will LOVE them too, that we offer a 30-day satisfaction guarantee!

 

How can we be so confident? Our products are made with reef-friendly ingredients that have been scientifically proven to be gentle, beneficial and safe to use on the body! With no nasty chemicals or toxins, we know that you'll not only love our products, but will notice the difference in your skin + hair and come back for more! 

 
We know how difficult it can be to not only trust a brand with your beauty needs, but also find the right product that works for you when buying online - especially if you have had a negative experience or bought a bad product in the past - so we wanted to make it that little bit easier for you to give us a try!

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If you are not completely satisfied with your purchase, send a quick email to hello@thesaltybabeco.com.au within 30 days from the date of purchase with a short explanation of why you want to return the product with your order number details. We'll get back to you with the next steps on starting the refund process.

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Please note: 

- Refund will be provided via your original payment method, once product is returned

- Refunds are limited to ONE product per order, and exclude postage costs

- Refunds are only available on your first order of a product (the first time you’ve ordered something new!)

- You must ship the product back to us with tracking at your own cost.

*Offer not available to wholesale customers

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RETURNS CONT.....

Before making a decision on returning your product, we only ask one thing from you!

Please do your best to try our products as described for at least 3 weeks. This gives your skin a chance to adjust to using new products (which will happen anytime you make a product change) and for you to notice the true, clean, Salty Babe difference! 

Some things to remember when trying our products:

- Using too many products on your skin when starting out with a new routine, (natural or not) has the potential to cause breakouts - even in people who don’t usually have problematic skin! So, if you are fairly new to a proper skincare regime, start simple with: cleanse, tone, moisturise. Slowly introduce the use of more advanced products, like serums, over a series of weeks. This will ensure you keep your skin clear while being on your way to a healthier, more comprehensive skin routine in the future! 

Please note: Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We include the full list of ingredients on our website for each product, so please read these carefully before purchase, and if a product contains an ingredient known to cause a reaction for you, do not purchase the product. Various skin types and skin conditions may react differently to our products. Please read the full safety disclosure on our website before purchasing our products. You can read about it here: Disclaimers

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Due to the nature of our products, we do not offer exchanges for change of mind.

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DAMAGED / INCORRECT GOODS

We take the utmost care when packaging your products to ensure they arrive safely in perfect condition, however we acknowledge sometimes you may find your products have become damaged during the delivery process, or you may of had a mix up with your order. Please inspect your order upon arrival and contact us immediately if the item is defective or damaged beyond use, or if you receive the wrong item, so that we can discuss your options to rectify. 

 

We require you to contact us within 48 hours of delivery with photos of your damaged/incorrect products, so we take the best course of action in rectifying your issue.

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Any item viewed to of been subject to intentional damage or tampering will not be refunded and buyer will incur subsequent return shipping costs.

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REFUNDS FOR FAULTY ITEMS

We want you to be satisfied with your purchase so if you find a product of ours is faulty, we’re really sorry! We will gladly exchange or refund your items + postage costs. Please contact us via email at hello@thesaltybabeco.com.au with the details of the fault so we can investigate further and resolve your issue as promptly as possible. We will let you know the steps.

​WHOLESALE CUSTOMERS:

SALES ARE FINAL.

REFUND / CREDIT OPTION ONLY AVAILABLE FOR DAMAGED/FAULTY GOODS. NO EXCHANGES OR CREDITS FOR CHANGE OF MIND.

WHOLESALE INFORMATION
THE SALTY BABE CO

SHIPPING POLICY

FREE SHIPPING ON ORDERS OVER $99 WITHIN AUSTRALIA

 

*Free shipping is not available to wholesale customers

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Your order is processed and dispatched within 1-3 business days of placing your order and delivery expected 3-7 business days after dispatch, depending on location and postage supplier demand. In the rare event your order cannot be dispatched within 3 business days, we will contact you to let you know about the delay. 

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We use Australia Post services however depending on availability may use other services from time to time. We encourage you to buy ahead of known busy periods to avoid any disappointment. Carrier delays are not the fault of The Salty Babe Co.

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INTERNATIONAL SHIPPING: We use Australia Post when sending our products overseas. Currently we ship to New Zealand, United Kingdom and USA. Customs duty tax usually does not apply to orders for personal items when order total remains below a particular threshold set by customs for the corresponding country, however it is the buyers responsibility to familiarise themselves with the threshold for their country before placing an order and to make themselves aware of any customs duty tax that may apply to their order.

 
As customs laws can change from time to time on short notice, rules may change to include limitations on importing some or all of the products we sell. 

The Salty Babe Co. accepts no responsibility for any hold ups, refusal of customs to allow our products into your country or any customs duty tax payable and are all solely the responsibility of the purchaser. 

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THE SALTY BABE CO

DISCLAIMERS

Read Carefully Before Purchasing with us

The contents of this website are for informational purposes only and do not constitute medical advice; the Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website, advertisement, or video. 

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The information on this website is has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, The Salty Babe Co cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error.  The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. The Salty Babe Co accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.

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SAFETY GUIDELINES

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The following safety guidelines should be observed before using products by The Salty Babe Co: ​

The Salty Babe Co make no claim that our products will cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. In the case of pregnancy , breastfeeding, or if taking medications that may interact with any of the ingredients we use , please consult with your health care professional before using our products.

 

ALLERGY ADVICE

Many of our products contain oils and butters from natural nuts, seeds and fruits. If you have any allergies please read the product label carefully. Products that do not list these items as a specific ingredient may still contain trace elements of them from processing or manufacturing .

 

POTENTIAL SIDE EFFECTS

Most of our products are made with naturally derived ingredients. In rare cases, products that are natural may still cause reactions or irritations in some people ranging from mild to severe. If you are known to have sensitive skin or have never used the ingredients listed on our products before, be sure to patch test the product on a small area prior to use. ​If irritation persists, discontinue use, and in the unlikely case of severe irritation seek professional medical advice

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Contact your doctor immediately if you suspect that you have a medical problem or emergency.

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INDIVIDUAL RESULTS MAY VARY

Individual customer experiences with The Salty Babe Co products may vary with respect to both effectiveness, and potential adverse reactions. Experiences also may change or vary over time. Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied. 

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All products are for external use only.

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